Clear expectations. Better collaboration.

Good work begins long before the first deliverable. Clear expectations create better conversations, better decisions, and better outcomes for everyone involved.

The following terms simply describe how we work together.

I — Scope

These terms apply to every engagement between FlowingMarketing and a client.

They govern the relationship formed when you request our services — from the initial Digital Presence Audit through any subsequent project — and they remain in effect for the duration of that relationship.

Where a specific proposal, statement of work, or letter of engagement has been countersigned, its terms prevail over these general terms in case of conflict, and only for the scope described within it.

II — Communication

We correspond in writing so that decisions can be read twice.

Primary correspondence is by email. Meetings are arranged by prior agreement. Substantive decisions — scope, timelines, budget, deliverables — are confirmed in writing before they take effect.

You agree that email exchanged with FlowingMarketing constitutes valid communication for the purposes of this engagement.

III — The Audit

Every relationship begins with reading, not assumptions.

The Digital Presence Audit is a considered written response to the information you share through our request form. It is prepared personally, and delivered within a reasonable timeframe agreed with you.

The audit is provided for your internal use. It does not constitute a binding proposal or a guarantee of specific commercial outcomes. Should a working relationship follow, its terms are established separately.

IV — Projects

Each project is defined before it begins.

Scope, deliverables, timelines, milestones, and fees are set out in a written proposal or statement of work. Work commences upon your written acceptance and, where applicable, receipt of the agreed initial payment.

Changes to scope are handled by a written change request. We will confirm the implications for timeline and fees before any additional work begins.

Timelines assume timely feedback, decisions, and materials from your side. Delays outside our control may extend delivery dates accordingly.

V — Intellectual Property

You own the work. We retain the craft behind it.

Upon full payment of the agreed fees, all rights in the final, delivered work produced specifically for you transfer to you for the purposes described in the engagement.

FlowingMarketing retains ownership of its underlying methods, frameworks, templates, tools, and pre-existing materials. We may reference the engagement in our portfolio and case studies in a discreet, non-confidential manner unless you request otherwise in writing.

You warrant that any materials you provide to us — text, images, brand assets, data — are yours to share and do not infringe the rights of third parties.

VI — Payments

Fees are agreed in advance and settled without ceremony.

Fees, currency, payment schedule, and applicable taxes are stated in the proposal. Unless otherwise agreed, invoices are payable within fourteen (14) days of issue.

Late payment may result in the suspension of work and, where permitted by law, interest at the applicable statutory rate. Fees already paid are non-refundable for work already performed.

VII — Confidentiality

Discretion is not a clause. It is a habit.

Any non-public information exchanged in the course of an engagement — strategy, financials, customer data, internal reflections — is treated as confidential and used solely to deliver the agreed work.

This obligation continues after the engagement ends. It does not apply to information that is already public, independently developed, or required to be disclosed by law.

VIII — Responsibility

Responsibility includes knowing its scope.

FlowingMarketing performs its services with professional care and diligence. We do not, however, guarantee specific commercial results, which depend on many factors outside our control.

To the extent permitted by law, our aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you for that engagement in the twelve (12) months preceding the event giving rise to the claim.

Neither party is liable for indirect, incidental, or consequential losses, including loss of profits, revenue, or goodwill.

IX — Governing Law

Our work is Swiss in every sense.

These terms are governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the competent courts at the registered seat of FlowingMarketing, subject to any mandatory consumer protections that may apply.

Last updated — July 2026

Good work welcomes responsibility.